Office equipment technician jobs provide a combination of technical support and customer service. These technicians work to fix various types of devices, including printers and multifunctional machines, as well as computer hardware. They can be based in an office or at a repair center, and are often on call for out-of-hours support or emergency repairs. Some work with other technicians, and may be expected to travel between sites. Other positions are primarily based in the field, and work with customers to help them solve problems over the phone or internet.
Generally, an office equipment technician needs a high school diploma or GED certificate and job training. Some programs are available through vocational schools, and others require a degree or equivalent experience from a community college. Most employers will also provide on-the-job training, as long as the applicant has the necessary skills and basic knowledge. The qualifications that are most important for this position include the ability to read and understand technical diagrams and manuals, excellent practical and mechanical skills, and a good understanding of electronic and electrical systems.
This is a highly technical job that requires in-depth knowledge of the operation and maintenance of a variety of equipment used in offices, banks, hospitals and other financial institutions. A strong customer focus is essential, and the technician should be able to answer questions about products and services in a clear and professional manner.
The technician should be able to use various tools and hand tools, such as wrenches, screwdrivers, pliers, soldering irons, wire cutters and welders. The ability to troubleshoot and analyze problems is also essential, as is a willingness to learn new techniques and equipment. The technician should also be able to communicate technical information clearly and concisely with non-technical customers, stakeholders or other interested parties.
In some cases, the office equipment technician will be required to interact with customers and clients on a regular basis, to explain problems and solutions, to suggest upgrades or replacements, and to collect payment for goods or services. The technician should be able to follow strict safety guidelines and procedures, particularly when working with electrical equipment and wiring.
Telecommunications central office technicians keep the complex and sophisticated switching equipment used by telecommunications companies running in tip-top shape. They are in charge of installing, maintaining and repairing the electronic and electromechanical components that make up the telecommunications network. Typically, this position requires a high school diploma or GED certificate as well as extensive job training under more experienced technicians.
Those who are interested in becoming an office equipment technician should contact the personnel offices of their local telecommunications companies to find out about job opportunities and training programs. They are also recommended to take courses that will improve their chances of finding employment in the field, such as computer science, mathematics and technology. In addition to the basic skills needed for the job, those wishing to become a central office technician should also be familiar with the telecommunications industry’s specialized terminology and protocols.